🌧️ WEATHER CANCELLATION POLICY – The Padel Club NZ
At The Padel Club NZ, we understand that New Zealand’s weather can be unpredictable, and we’re committed to ensuring a fair and flexible booking experience for all members.
🔄 Cancellation Window:
- Standard Cancellations: Bookings must be cancelled at least 24 hours in advance to receive a full refund credited to your virtual wallet.
- Late Cancellations: Cancellations made within 24 hours of your scheduled game are not eligible for a refund, unless due to weather disruption.
🌦️ Weather Disruptions:
- If adverse weather (such as heavy rain, lightning, or high winds) affects court conditions at the time of your scheduled game, you may cancel without penalty. Courts are deemed playable in light rain, as the courts have excellent drainage due to the design of their subbase.
- The final decision regarding cancellations due to weather is made by club management, based on trusted weather forecasts and real-time conditions.
If you’re unsure about the conditions, don’t hesitate to contact us:
📧 info@thepadelclub.co.nz
📞+64 7281 0816