Effective Date: 20 December 2024

At The Padel Club NZ Ltd ("we", "us", "our"), your privacy matters. This policy outlines how we collect, use, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy should be read alongside our Club Terms and Conditions and Website Terms and Conditions.

We are committed to safeguarding your privacy and handling your personal data responsibly.
“Personal Information” means any data that can identify you as an individual (e.g. name, contact details).

By using our services or interacting with us, you consent to the practices described in this policy.

This Privacy Policy applies to Personal Information collected through:

• Our website and mobile app (“Online Services”)
   
• Email newsletters and communications
   
• Social media platforms (e.g. Facebook, Instagram, WhatsApp groups)
   
• In-club Wi-Fi and wireless channels
   

We may update this policy periodically. The latest version will always be available on our website. Continued use of our services after any changes indicates your acceptance of the updated policy.

We may collect:

• Name, address, email, phone number
   
• Payment details (e.g. credit card)
   
• Feedback, preferences, and form responses
   

Via our Online Services, we may collect:

• IP address, browser type, device information
   
• Clickstream data, usage metrics, site activity
   

We may receive information from:

• Social media and marketing partners
   
• Affiliates and service providers
   
• Advertising networks
   

We may combine this with existing data to enhance your experience.

We use cookies and similar tools to:

• Analyse website traffic and improve functionality
   
• Track usage and personalize your experience
   

Some cookies are issued by third parties (e.g. Google Analytics). You can disable cookies via browser settings, though this may affect functionality.

We may use your Personal Information to:

• Process court bookings and purchases
   
• Operate and improve our website and app
   
• Communicate with you and manage your account
   
• Send you updates, promotions (with consent)
   
• Conduct analytics and internal research
   
• Ensure security across our platforms and venues
   

Marketing Communications:
You will only receive promotional emails or texts if you’ve provided express or implied consent. You may opt out at any time.

We do not sell, rent, or trade your Personal Information.

We may share it with trusted third parties only for relevant business purposes such as:

• Payment processing providers
   
• Email, SMS, and communication platforms
   
• IT and website hosting services
   

All third parties are required to safeguard your data and only use it for specified purposes.

We may also disclose information:

• When required by law or court order
   
• To respond to law enforcement or tax authorities
   
• To protect our rights, safety, or property
   

When sharing information outside New Zealand, we ensure equivalent protection under the Privacy Act.

We use industry-standard measures to protect your data against loss, misuse, or unauthorised access.

In case of a privacy breach that may cause serious harm, we will notify you and the Privacy Commissioner as required by law.

We retain your data only as long as necessary for the purposes collected or as required for legal or tax compliance.

Our website may link to third-party sites for your convenience.
We are not responsible for the privacy practices, content, or security of external sites. Visiting such sites is at your own risk.

By subscribing or providing your contact details, you consent to receive relevant promotional communications.
You may unsubscribe at any time using the link provided in our emails or by contacting us.

We will process your opt-out request as soon as reasonably possible.

We operate WhatsApp groups for player updates and social interaction. By joining, you agree to:

• Share your phone number and profile info with other group members
   
• Follow our Terms of Use and community behaviour standards
   

You can leave or request removal at any time.

We are not responsible for third-party scam or phishing attempts. Report suspicious messages and delete them immediately.

To join or refer someone, contact us at:
📧 info@thepadelclub.co.nz | 📞 +64 7281 0816

We may capture photos or video content within our facilities for promotional use on:

• Our website
   
• Social media platforms
   
• Marketing materials
   

By entering The Club, you consent to this. If you prefer not to be featured, please speak with a staff member or email us.

You have the right to:

• Request access to your personal information
   
• Ask for corrections if your data is inaccurate
   
• Withdraw your consent for marketing communications
   

Contact us to make a request or to discuss your privacy rights.

For privacy concerns, requests, or complaints, contact our Privacy Officer:

📧 Email: info@thepadelclub.co.nz
📞 Phone: +64 7281 0816

• You may not transfer your rights under this policy.
   
• We may transfer our rights provided your protections remain unchanged.
   
• If any part of this policy is deemed invalid, the remainder will still apply.
   
• This policy is governed by New Zealand law, and any disputes will be settled in New Zealand courts.
   

We may update this Privacy Policy from time to time to reflect changes in law or our practices.
All changes will be posted on our website. Continued use of our services after changes are made implies your acceptance.